Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@primecart24.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-returnable items We cannot accept returns on perishable goods, custom/personalized items, personal care products, hazardous materials, sale items, or gift cards.

Exchanges Return the item you have, and once accepted, make a separate purchase for the new item.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days. If 15+ business days have passed since approval, contact us at support@primecart24.com.