Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@primecart24.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues — Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Non-returnable items — We cannot accept returns on perishable goods, custom/personalized items, personal care products, hazardous materials, sale items, or gift cards.

Exchanges — Return the item you have, and once accepted, make a separate purchase for the new item.

Refunds — Once we receive and inspect your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days. If 15+ business days have passed since approval, contact us at support@primecart24.com.

Cancellations — Orders may be cancelled within 24 hours of placement. After 24 hours, the order may already be processed and cancellation may not be possible. Contact us immediately at support@primecart24.com if you need to cancel.