Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
| Shipping Method | Processing Time | Shipping Time | Total Estimated Time |
|---|---|---|---|
| Standard Shipping | 1–3 business days | 12–20 business days | 13–23 business days |
| Express Shipping | 1–3 business days | 8–12 business days | 9–15 business days |
Delivery dates are estimates only and cannot be guaranteed.
Shipping Destination We currently ship to the United States only.
Please Note All orders ship directly from China. Delivery times may be longer than domestic shipping. Delays can occasionally occur due to customs clearance, carrier delays, or high-demand periods (such as holidays). Tracking updates may also pause for several days while packages are in international transit — this is normal and does not indicate a lost package.
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days after shipment for tracking information to update. You can track your order at usps.com.
Incorrect Address Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@primecart24.com. We will do our best to update the address before shipment, but we cannot guarantee changes once the order is processed.
Customs & Import Fees All shipments are sent from China. In rare cases, US customs may inspect packages, which could cause minor delays. We declare all items at their correct value — we are unable to mark packages as "gifts" or under-declare values.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at support@primecart24.com and we'll investigate with the carrier right away.
Damaged Items If your order arrives damaged, please contact us within 48 hours of delivery with photos at support@primecart24.com so we can arrange a replacement or refund.
Multiple Shipments In some cases, your order may be shipped in multiple packages. You will receive separate tracking numbers for each package. Delivery times may vary between packages.
Changes to This Shipping Policy We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with a revised effective date.