Refunds & Returns
1. 15-Day Return Policy
We offer a 15-day return policy.
You have 15 calendar days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must provide proof of purchase (order number or receipt)
Returns requested after 15 days of delivery will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable or digital products
- Final sale or clearance items
- Personalized or custom-made products
- Items marked as non-returnable
We reserve the right to refuse returns that do not meet our policy conditions.
3. Return Process
To initiate a return:
- Email us at horizontradellc82@gmail.com
- Include your order number and reason for return
- Wait for return approval and instructions
Do not send items back without prior approval, as they may not be accepted.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
If approved, we will offer:
- A replacement, or
- A refund (including shipping costs where applicable)
5. Refunds
Once we receive and inspect your returned item:
- You will be notified of approval or rejection
- Approved refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, contact us at:
horizontradellc82@gmail.com
7. Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us within the 15-day return window.
8. Cancellations
Orders may be canceled within 12 hours of placing the order. After this period, orders may already be processed or shipped and cannot be canceled.
9. Contact Information
PrimeCart Solutions LLC
30 N Gould St #60217
Sheridan, WY 82801
United States
Email: horizontradellc82@gmail.com