Shipping Policy

1. Company Information

PrimeCart Solutions LLC
30 N Gould St #60217Sheridan, WY 82801 United States
Email: horizontradellc82@gmail.com

2. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • Orders placed after business hours will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped.

Processing times may be extended during high-demand periods, holidays, or promotional events.

3. Shipping Time & Delivery Estimates

Estimated delivery times:

  • United States: 5–10 business days
  • International Orders: 7–21 business days

Delivery times are estimates and may vary due to:

  • Customs delays
  • Carrier delays
  • Weather conditions
  • Incorrect shipping information

We are not responsible for delays caused by shipping carriers or customs.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination
  • Package weight
  • Shipping method selected

Any applicable taxes or customs duties for international shipments are the responsibility of the customer.

5. International Shipping

We ship to select international locations.

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Clearance fees

PrimeCart Solutions LLC is not responsible for delays caused by customs processing.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages.
  • Additional shipping fees may apply to reship the order.

8. Lost or Stolen Packages

PrimeCart Solutions LLC is not responsible for lost or stolen packages marked as delivered by the carrier.

If your package is marked delivered but not received, please:

  1. Check with neighbors or household members.
  2. Contact the shipping carrier directly.
  3. Email us at horizontradellc82@gmail.com for assistance.

9. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damaged product and packaging.

We will review the issue and provide a replacement or solution where applicable.

10. Multiple Shipments

Some orders may arrive in separate packages depending on product availability or warehouse location.

11. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.